Refund policy

Returns & Exchanges


WHAT IS YOUR RETURN OR EXCHANGE POLICY?
You have 07 days from the date of delivery to claim for an exchange ONLY if:
  • The product is damaged, stained, defective, or incomplete.

  • The product is unused and in its original packaging with all labels and protective stickers attached.

  • The product you received does not match what you ordered.
Products purchased directly from our website must be sent back to our official address to process the return.
Please Note:
  • Sale/Discounted Items: Exchanges on discounted products are ONLY allowed if the wrong item was delivered.

  • Change of Mind: We do NOT accept returns, refunds, or exchanges for change of mind or any reasons other than those listed above.

How Do I Apply For A Return?

  1. Email Us: Send an email to [Your Brand Email Here] with your order details and the reason for the return.

  2. Get Approval: Once our customer support team approves your request, you will receive the return address.

  3. Ship the Item: You will need to send the parcel back to us. Please note that customers are responsible for all return shipping costs.

When Will My Return Be Processed?

  • We aim to process all returns within 5–7 working days of receiving your package.

  • During busy or peak periods, please allow up to 14 working days for processing.

Do You Offer Refunds?

  • No Standard Refunds: We generally do not offer refunds. However, if we cannot provide an exchange or a proper solution, a refund may be issued.

  • Currency: All payments are processed in PKR. Any approved refund will be reversed or refunded in PKR only.

  • Deductions: Shipping and handling charges are non-refundable.

  • Processing Time: The minimum time to process a refund is 7–10 working days, depending on your bank or payment method.